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Support options including free web support
Below you will find some common support questions, including an ADSL setup guide. For complete FAQ, trouble-shooters and other support options such as telephone, email and fax please logon.

ADSL install guide | Dial up and ISDN FAQ | ADSL FAQ

 
ADSL Install Guide
Once your Broadband service has been activated, use the following 6-step guide to help you get started quickly and easily
(Click logon above to access your Control Panel where you find all of the information relating to your ADSL connection, such as username and password)
1. Check that you have your ADSL modem, microfilters, all relevant connecting cables and your modem's installation CD. Insert the CD into your computer and follow the installation procedures.
2. Plug microfilters into your telephone sockets. Microfilters need only be plugged into the sockets on the line that Donate as you spend Broadband is being supplied on.
The microfilters prevent the different signals of the ADSL service and the standard voice telephony service interfering with one another on the same line. You must plug all communications equipment (including telephones and fax machines) into the microfilters, as well as the connecting cable from your ADSL modem.
You will need a telephone socket within 3m of your ADSL modem and computer, as this is the average length of a connecting cable.
3. Connect up and install your ADSL modem, referring to the instructions provided in the manufacturer's user guide or manual.

4. Access the dialler box by clicking on the connection icon that will be displayed on your desktop or in your system tray once you have successfully installed the modem drivers.
5. Enter your username into the dialler-box: your user name@surfdsl.net,
(e.g. 0000-username@surfdsl.net). You need to enter your password. Then Press 'connect' or 'Dial' to complete the connection.
6. You will then be connected to the Internet and can type the URL address for any site you wish to visit into your browser.